Refund policy

We want you to love your Merper purchase. Our fashion pieces are curated with care, and your satisfaction matters to us. If something is not the perfect fit, our return process is simple and supportive.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in original condition, and sent back with all packaging included. We never charge restocking fees.

To start a return, contact us at info@merper.com with your order number and our team will guide you through the next steps. Return shipping costs are the responsibility of the customer and we recommend sending returns with a trackable shipping method.

If you would like to request an exchange, simply mention this when contacting us and we will assist you in finding a new size, style, or colour.

Once your return is received and inspected, your refund will be issued to your original payment method within 7 business days. Your bank or payment provider may require additional time to complete the final posting of funds.

For questions or support, contact our customer care team at info@merper.com.