Privacy policy

At Merper, your privacy is an important part of our commitment to excellent service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://merper.com, make a purchase, or communicate with us. By continuing to use our website, you agree to the practices described in this policy. If you do not agree with these terms, please discontinue the use of our services.

Who We Are

Company name: Merper
Address: 29 Wyndham St, Central, Hong Kong
Email: info@merper.com

Follow @merper.fashion and let your style make the statement.

Data We Collect

When interacting with our website, we may collect the following information:

• Technical details including IP address, browser information, and time zone.
• Information required to complete an order, including full name, email address, phone number, delivery address, and payment-related details.
• Information shared voluntarily through customer service or inquiry messages.

How We Use Your Data

Your personal information is used for the following purposes:

• Processing, fulfilling, and delivering your purchases.
• Providing customer assistance and order-related communication.
• Enhancing website functionality and maintaining secure operations.
• Personalizing your shopping journey based on interests and preferences.
• Sending newsletters or promotional messages only if you have agreed to receive them.

Sharing Your Data

We only share your information with reliable service partners who help us operate our business, including:

• Payment processing companies.
• Courier and delivery partners.
• Technical platforms and ecommerce service providers, such as Shopify.

We do not sell or rent your personal information under any circumstances.

Cookies

Our website uses cookies to provide a smooth browsing experience. Cookies help us:

• Save your preferences.
• Improve navigation and load performance.
• Display relevant recommendations and promotions.

Cookies may be disabled in your browser settings, but certain parts of the website may work differently.

Your Rights

You have the right to:

• Request access to the data we hold about you.
• Request corrections or removal of your personal information.
• Limit how your data is used.
• Request a portable copy of your data.
• Withdraw consent for marketing communication at any time.

To submit a request, contact us at info@merper.com.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under the age of 18. If such data is shared with us unintentionally, it will be removed.

International Data Transfers

If you are located in Ireland, please be aware that your information may be processed or stored outside of Ireland, including in countries such as the United States, through trusted service partners including ecommerce platforms, logistics providers, or payment processors. We apply security measures to protect your data in accordance with applicable standards.

Data Security and Retention

We are committed to safeguarding your information. Personal data is kept only for the duration necessary to provide our services, fulfil legal requirements, and resolve any potential disputes.

Updates to This Policy

We may revise this Privacy Policy to reflect changes to our services or legal requirements. The most current version will always be available on the Merper website and we encourage periodic review.

Contact Us

For questions related to this Privacy Policy, please contact:

Company name: Merper
Address: 29 Wyndham St, Central, Hong Kong
Email: info@merper.com

Follow @merper.fashion and let your style make the statement.

Thank you for choosing Merper. Your trust matters and we are here to protect your information with care.